• Bomgar University Technical Instructor

Position Summary:

The Bomgar University Instructor works to transform Bomgar customers, partners and employees into Bomgar experts. Excellent presentation and public speaking skills will make learning engaging to audiences of varying computer skills and education levels. The instructor will work to understand and meet students' needs, participate in the ongoing development of the overall training process, and collaborate with the Bomgar University team to continuously improve training, both on the delivery and the development side. With each Bomgar major release, the instructor will learn how to integrate new and exciting information into their training sessions.

Responsibilities and Essential Functions

Assess individual/group training needs for each course.
Make use of new learning technologies such as distance learning tools.
Keep personal IT skills and knowledge up to date.
Responsible for training customers on Bomgars software and ensuring full knowledge transfer.
Maintain in-depth knowledge of Bomgar Appliance, both how to configure it and use it.
Develop eLearning training as required using rapid development tools, such as Articulate Storyline.
Organize, plan and prepare to deliver courses.
Maintain and upgrade computer software and hardware to support hands-on exercises and training demonstrations, including Windows and Mac. Future includes Linux based systems.
Education / Experience Requirements

Bachelors degree or equivalent with a minimum of 4 years related professional experience.
Experience delivering or developing software training to individuals.
Comfortable and familiar working with Fortune 500 companies, government institutions and educational institutions.
Proven customer facing communication and ability to properly set and manage customer expectations.
Knowledge of Mac and/or Linux a plus
Working knowledge of MS Windows environments.
Working knowledge of LDAP (e.g. Microsoft Active Directory)
Understanding of network concepts and protocols
Fluency in English, both written and oral. Fluency in French, Latin American Spanish and/or German a plus
Work Skills

Excellent presentation, interpersonal and written communication skills
A strong desire to learn new skills and technologies
Strong motivation & team orientation
Personable, yet knowledgeable training demeanor
Comfortable training onsite and virtually
Professional demeanor
Support and adhere to the companys core values (www.bomgar.com/about/core-values)
IT/Software Development
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PostedMarch 13, 2018

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