• Banquet Houseperson

Banquet Houseperson (Job ID: 2766)
Location: JW Marriott Austin Texas

The Catering Service House-Person position is a highly visible role responsible for assisting the Catering Service Lead in the successful set-up, service, and tear-down of all hotel events and related day-to-day operations. The Catering Service House-Person is responsible for delivering pro-active service as directed by the RED COATS.

Meets and exceeds customer expectations
Communicates effectively with customers, co-workers and supervisors.
Attends work on time as scheduled and adheres to attendance policy.
The primary responsibility of the Banquet house-person is to provide the highest quality of service at all times to guests.
Familiar with the location of all function rooms and related areas and the various types of workable setups.
Correctly and efficiently set-up and break-down all department functions.
Be totally familiar with and practice the safe handling care and storage of all banquet equipment.
Keeps the function room area and storage areas clean and neat at all times.
Returns all equipment not in use to its proper storage area in a clean condition before the end of each shift.
Services/freshens all meeting rooms during breaks. Checks temperature and sees if all lights are working and adjusted properly.
Assists guests whenever possible, referring all requests which are beyond the scope of responsibility immediately to supervisor or the Catering Manager on duty.
Performs periodic total cleaning of the area, as assigned by Head House-person or Catering Service Manager.
Capable of using industrial equipment such as large vacuums or buffers.
Capable of moving up to 50 lbs.
Wears proper uniform at all times in accordance with the standards of appearance.
Has a thorough knowledge of emergency procedures.
Practices safety standards at all times.
Adheres to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the associate handbook.
Must pass certification quiz/test for position.
Performs other duties as assigned.

Ability to ensure compliance with hotel standards, policies and procedures for self.
Ability to be a clear thinker, analyzes and resolve problems, and exercise good judgment.
Ability to be self-motivated and contribute to a cohesive team
Ability to focus attention to details.
Ability to develop strong, productive, professional relationships ith co-workers and guests.
Ability to ensure security and confidentiality of Guest and hotel information and materials
Ability to work without constant direct supervision.
Ability to employ creative, artistic skills in the presentation of food and beverage displays, and function area design and set-up.
Food Services/Hospitality
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PostedMarch 02, 2018

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